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全球500强软件公司 - 大连的工作机会(内部推荐)

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发表于 2011-11-21 16:45:04 | 显示全部楼层 |阅读模式
全球500强知名软件公司,多个(16个左右)不同内部推荐工作机会,最好具备语言或者软件相关能力。工作地点:大连 。欲知详情请与我联系(QQ: 43125480),或把简历发到 jinxin911@gmail.com
 
(篇幅原因未全部列出)
现其中一职位要求如下:
EBS Product Support Manager
Key Objective:

Build, manage, lead, and develop a team of highly technical and talented support engineers
Hire and retain the best technical talents
Provide technical and career development guidance to team members
Create healthy and productive team culture
Motivate team members for best performance
Manage and resolve possible internal and external conflicts

Deliver outstanding technical support services to company customers through the internet or by phone
Own and manage customer escalations
Monitor and mentor team members¡¯ customer interactions
Assure timely and appropriate solutions to customer service requests
Identify training needs and formulate training plans
Follow and enhance customer support processes and tools
Build and maintain strong collateral relationships with other product support and research and development teams
Build and maintain supportive relationships with up and down stream support teams and R&D teams
Cooperate efficiently with other teams to resolve customer issues asap
Source other teams for product knowledge and technical skills.

Qualifications:

Strong people management and communication skills with at least 2 year of management background;
- Good leadership in motivating, coaching, and developing individuals and leading team to outstanding performance;
- Excellent analytical skills and detail orientation, with a result-oriented mindset;.
- At least 7 years of software product background, preferably in  EBS with Financial and/or Manufacturing focus;
- Fluent English and Mandarin in both speaking and writing;
- Bachelor/Master degree in Engineering / Computer Science / Science or equivalent;
- Customer support experience a high plus;
- Demonstration of good ability to adapt to changes;
- Self starter, who can, after initial training, hit the ground and run, and can learn and act independently

紧跟协会走,什么都会有,哇哈哈哈!
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发表于 2011-11-22 16:36:32 | 显示全部楼层
这些职位的待遇都相当不错。和一线城市顶级IT公司的待遇相差无几,但工作强度相对会低不少。城市干净,规模适当。舒适度很好。又不少外国同事和海龟朋友在公司工作,氛围也相当不错。
紧跟协会走,什么都会有,哇哈哈哈!
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