技术支持维护人员

天荟(荷兰)

职位描述：

作为一线技术支持维护人员,主要接收和处理全球各地同事有关信息技术上的问题.主要任务是接收签署, 根据问题重要性独立安排处理,并于其客户交流问题处理的进展情况.此外,直接与二线技术支持维护人员沟通处理相关IT问题.

在日常业务上主要根据IT服务管理标准库描述的框架和标准执行操作.你的小组由15到20个熟练技术维护人员组成,你们将一起从早6:00点到晚00:00点支持全球各地同事.

 

任职要求：

1． 熟练掌握ITIL Foundations （IT服务管理标准库）

2．  能够熟练掌握Office 2007

3．  IT背景大专以上学历

4．  1年以上相关行业经验

5．  熟练中文，英文

6．  能够良好的沟通

7．  中国国籍优先

 

有意者请发个人中英文简历给张小姐 c.zhang@brunel.net

 

 

Job description:

As a first line service desk employee you are primarily engaged in accepting incoming IT related incident calls from colleagues all over the world. You sign them, set priorities independently and communicate with the client about the progress of the incident. In addition to directly solve IT related incidents, you communicate and escalate incidents to the 2nd line support.  

You will perform the operations on the basis of the described framework and standard descriptions according to ITIL methodology. You will work in a team of 15 / 20 skilled servicedesk employees, which support colleagues all over the world from 06:00 till 24:00.

 

Job requirements:

-       ITIL Foundations

-       Good knowledge of Office 2007

-       Good communicative skills

-       Starter to 1 year

-       English (good) &Chinese

lin tian(日本)

地点，公司，待遇？